How to upgrade firmware on RKM MK802 IV

Product details of RKM MK802 IV: Please check here.

If your MK802 IV has following issues, please solve these issues by recovery/update methods.

  1. If you need update to the latest firmware,
  2. After boot, there is no signal;
  3. There is only boot screen;
  4. System running very slow, crashing;
  5. Can’t find the wireless network equipment, or can’t connect wireless;
  6. When installation apps, player loss power unexpected and cant boot up.
  7. TF card update failed and can’t boot again etc.

Recovery/ Update procedure:

A. Preparation and please download:

A1. Recovery tool: http://data.w2comp.com/tools/RK3188-firmware-upgrade-tool-W2COMP.zip (extract password: w2comp.com)

A2. Recovery firmware: Please find and download on “Support & Download” tab of the MK802 IV here. (extract and get the .img file.)

After download all files above, then decompress the file “RK3188-firmware-upgrade-tool-W2COMP.zip” and open image001, you can see the screen as below, then add the .img file.

B. Connect MK802 IV with computer

B1. Prepare a thin metal stick (or Paper clip). Press the recover button of MK802 IV and don’t loose the stick. Then you can connect MK802 IV and computer by using micro USB cable (OTG port of MK802 IV to USB port of computer).
image003

image004

B2. After 3-5 seconds then you can loose the stick.

B3. It will show you a dialogue box on your computer screen (Windows XP), it requires to install the new driver as below:

image005

(B3.1) Press “next”

image006

(B3.2) Choose the options “Search for the best driver in these locations” as picture display, then click “Browse”, find out “Driver”, then click “next” to install.

image007

(B3.3) After finished installation, then press “finish” as below:

image008

(B3.4) After installation, the “connect device” icon on the “batchtool” will changed to blue, as below:

image009

(B3.5) Then Click “update” for recovery, as below .

image010

(B3.6) This procedure will take around 3 minutes, please be patient!
* Do NOT unplug USB cable during recovery/upgrade!

image011

(3.7) When this prompt window appears, then means recovery is successful, pull out USB cable, then total process is finished.

Note:

  1. You only need to install the driver on the PC at the first time for firmware recovery / update.
  2. For first running of MK802 IV after firmware recovery / update, it takes longer time for starting Android (around 5 minutes), and it become normal afterwards / next bootup, please don’t worry about that.

 

 

Support Team,
W2COMP
27-May-2013

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